searched web, including manufacturers website for drivers, none foundġ1. tried to update drivers but was already most current version (rollback option unavailable)ĩ. Returned device to store, got a new one and tried againĨ. plugging in device before starting computerĦ. connecting hdmi monitor to device before plugging into computerĤ. connecting vga monitor to device before plugging into computerģ. plugging in device to computer with nothing connected to itĢ. Troubleshooting steps I've already tried.ġ. nothing appears on the connected monitor. A moment later another CHIME and an icon appears next to it that says "Unknown USB Device (Port Reset Failed)", a 3rd CHIME and another icon named "Unknown USB Device (Port Reset Failed)". An icon appears on the screen named "billboard" and the computer chimes. I plug in the converter to the usb-c port. I open the "devices and Printers" screen on my computer. view exact product here: ĭescription: I plug in a monitor to the converter. Product: USB-C 3-in-1 Multiport A/V Converter (Model 152983). Overview: I want to connect a monitor to my laptop thru my USB-C port using a converter that i bought, but it will not send a signal to the monitor. First time posting(new member), I will try to provide as much detail as possible per the site rules.thanks in advance friends!
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